Terms & Conditions

Introduction
Srikettle (https://www.srikettle.com), based at 426/S Puthparamb, Kottakkal-Edarikode, Malappuram District, Kerala – 676501, India, is a website (the “Website”) operated by SKT Retailers (the “Website Owner”). The Website Owner, including its subsidiaries and affiliates (referred to as "we," "us," or "our"), provides this Website to visitors ("you" or "your") subject to the terms and conditions outlined below, along with our Privacy Policy and any other relevant policies or notices.

By browsing, accessing, or using this Website, or by purchasing products through it, you agree to be bound by these Terms and Conditions (the “Agreement”).

Website Availability
Srikettle may suspend or temporarily disable the Website at any time for maintenance, upgrades, or other reasons, without liability to you. We may change, modify, or discontinue any feature or aspect of the Website without notice. If we believe you are using the Website illegally or in violation of these Terms, we reserve the right to suspend or terminate your access without notice and, if necessary, initiate legal proceedings.

Your Status
By placing an order on the Website, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts.

Order Acceptance & Contract Formation
When you place an order, you will receive an acknowledgment email. This does not mean your order has been accepted. A contract is formed only when you receive a Dispatch Confirmation email from us. The contract applies only to the products listed in the Dispatch Confirmation.

Payments
You must use your own credit card, debit card, or payment method. We are not liable for any fraudulent transactions. Responsibility rests with the user to prove otherwise.

Trademarks & Intellectual Property
All trademarks, names, logos, and service marks displayed on this Website are the property of SKT Retailers or our product suppliers. You may not use them without prior written consent.

External Links
External links provided on the Website are for your convenience. We are not responsible for their content and access is at your own risk. If you wish to link to our Website, you must obtain prior written permission at support@srikettle.com.

Prohibited Use
You agree not to use the Website to post or transmit any unlawful, harassing, defamatory, abusive, obscene, vulgar, sexually explicit, racially offensive, or otherwise objectionable content. You agree to indemnify SKT Retailers against any loss or damage caused by your misuse of the Website.

Disclaimer of Liability
We disclaim all liability for any loss, damage, expense, or personal injury arising directly or indirectly from your use of the Website, reliance on Website content, or any interruption, errors, or inaccuracies in information.

Health Disclaimer
Our teas and herbal blends are designed to support general wellness. However, they are not intended to diagnose, treat, cure, or prevent any disease. Any health-related information provided on the Website, product packaging, or promotional materials is for educational purposes only and should not be considered medical advice.
Individual results may vary, and benefits mentioned (such as improved digestion, relaxation, skin health, or immunity) are based on traditional knowledge, customer feedback, general studies and empirical research, but are not guaranteed outcomes.
Before consuming our products, especially if you are pregnant, nursing, taking medication, or have an existing health condition, we strongly recommend that you consult your physician or qualified healthcare professional.

By purchasing and using our products, you agree to indemnify and hold harmless SKT Retailers and its affiliates from any liability, claims, or damages arising from the use or misuse of our products, or reliance on any health-related claims.

User Registration
Some services may require registration. You must provide accurate, current, and complete information and update it if details change.

No Commercial Use
This Website is for personal, non-commercial use only. You may not reproduce, distribute, or exploit Website content for commercial purposes without prior written permission.

Food Safety Policy
At SKT Retailers, we are committed to the highest standards of food safety and hygiene. We comply with Indian food safety regulations and global standards such as FSSC 22000 v5.1, ISO 22000:2018, and Good Manufacturing Practices (GMP). Our facilities are contamination-free, and our staff are trained in safe handling procedures. We also work closely with suppliers to ensure the quality and safety of raw materials. Our goal is to provide safe, high-quality teas that support health, wellness, and trust.

Refunds & Returns
Please refer to our detailed Refund and Return Policy (available on our Website). Refunds, if applicable, will be processed after deducting third-party processing fees (approx. 5%) and any applicable shipping charges.

Cookies
Our Website uses cookies to improve functionality, enhance your browsing experience, and analyze traffic. By continuing to use our Website, you consent to our use of cookies. You may disable cookies in your browser settings, but some features of the site may not work properly without them.

Legal Jurisdiction
These Terms & Conditions are governed by and construed in accordance with the laws of India. You agree to submit to the exclusive jurisdiction of the courts of Kerala, India, for any disputes arising from your use of this Website.

Entire Agreement
These Terms & Conditions, along with our Privacy Policy, Refund Policy, and other notices, constitute the entire agreement between you and SKT Retailers.

Contact Us
If you have any questions, please contact us at support@srikettle.com or write to:

Srikettle Tea - SKT Retailers,
426/S Puthparambu,
Edarikode - Kottakkal,
Malappuram District, Kerala – 676501, India